Privacy Policy

Information We Collect

  • Account Information: Company name, full name, email address, and password hash when you register.
  • Product Data: Catalog content, SKUs, pricing, images, and descriptions you upload.
  • Widget Usage Data: Interactions with your ChatSKU chat widget, including search queries, product views, and quote activity.
  • Chat Interaction Data: Conversation logs between your customers and the AI widget.
  • Technical Data: IP address, browser type, device type, operating system, and access logs.
  • Billing Information: Payment details processed by Stripe. We do not store raw card numbers.

How We Use Your Information

  • Provide, operate, and improve the ChatSKU platform
  • Process quotes and enable B2B commerce workflows
  • Send transactional emails (account confirmations, quote notifications, billing receipts)
  • Analyze platform usage to improve features and performance
  • Respond to support inquiries and troubleshoot issues
  • Send occasional product updates (you may opt out at any time)
  • Comply with legal obligations and enforce our Terms of Service

Data Storage and Security

Your data is stored on secure cloud infrastructure hosted in the United States. We implement:

  • AES-256 encryption at rest for all stored data
  • TLS 1.3 encryption in transit for all API and widget communications
  • Access controls limiting data access to authorised personnel only
  • Regular security audits and penetration testing
  • Automated backups with point-in-time recovery

Third-Party Services and Sharing

We do not sell your personal data. We may share data with:

  • Stripe: Payment processing
  • OpenAI / AI providers: Powering AI chat widget responses
  • Cloud infrastructure providers: Secure data hosting and storage
  • Analytics tools: Aggregate usage analytics (no PII shared)

Cookie Usage

  • Maintain your authenticated session
  • Remember your dashboard preferences
  • Analyse aggregate usage patterns
  • Power the embedded chat widget on your customers browsers

You may control cookie preferences through your browser settings.

Your Rights

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your account and data.
  • Portability: Export your product catalog and account data.
  • Objection: Object to processing for marketing purposes.
  • Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, email privacy@chatsku.com.

GDPR Compliance

Our legal bases for processing your data include:

  • Performance of a contract
  • Legitimate interests (improving our platform, fraud prevention)
  • Consent (marketing communications, optional cookies)
  • Legal obligation

Data transfers outside the EEA are protected by Standard Contractual Clauses (SCCs).

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